![]() Top up online or through an app on your mobile phone Top up at a local shop or Post Office using your top-up card or key If yours is prepayment, your energy supplier will give you a top-up card or key. Your smart meter can be set up as a prepayment meter. For example if you can’t see usage details on your in-home display. They should also give you a number to call if anything goes wrong, or if you think your meter isn’t working properly. Your supplier is responsible for installing your smart meter and making sure it works properly - they should: Some suppliers can't support smart mode yet, so they'll ask you to send meter readings yourself.Ĭheck if your meter can work in smart mode after switching using our tool. Smart mode means your meter automatically sends readings to your supplier. Before you switch, it's a good idea to check if your meter will work in 'smart mode' after switching. If you have a smart meter, you can still switch energy supplier. This means it’ll work in the same way as your current meter, and won’t send any information to your supplier. Your supplier will only switch off the extra functionality in exceptional circumstances - contact them to check if they can do this. You can ask your supplier to switch off your smart meter's extra functionality. This is because in future the cheaper tariffs offered by suppliers might only be available to customers with smart meters. If you refuse a smart meter, you might find it hard to access all tariffs. If your supplier tells you that you must have one installed, contact the Citizens Advice consumer helpline. You don’t have to accept a smart meter if you don’t want one. You can contact your supplier to see whether they’ll install one in your home as soon as possible. If you get a new meter installed or an old meter replaced, your supplier will probably give you a smart meter. If they don't, you can contact them to ask when that might be. Your supplier should contact you to tell you exactly when you can get one. Read more about saving money on your energy bills. The best way to do this is to use the digital ‘in-home’ display that you’ll be offered with a smart meter to keep track of how much energy you’re using. You’ll have to be proactive to reduce your energy costs. A smart meter won’t automatically save you money
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